It’s the end of an era for PMR and the foodservice industry as we bid farewell to Mike Pollard, a man whose name has become synonymous with integrity, expertise, and friendship over his 35-year career.

His retirement marks the culmination of decades spent not only mastering the art of foodservice equipment sales but also mentoring others, building lasting relationships, and making a lasting impact on everyone who had the pleasure of working with him.

Mike's journey in the foodservice industry has been nothing short of legendary. For the past 11 years, he has been an invaluable part of the PMR team after transitioning from working at ITW as a direct salesperson. His depth of knowledge in commercial foodservice equipment and the industry made him a trusted figure among customers, colleagues, and partners alike.

But beyond his skill, Mike is known for something even more meaningful—his heart.

As his colleague and Principal at PMR, Mary Roberts shared, “Mike will be sorely missed at PMR. He has an incredible wealth of knowledge concerning equipment, the territory, and our customer base. Moreover, Mike’s integrity and willingness to help others stand out as an example for all of us to follow. He truly embodies what it means to be a great rep, co-worker, and friend.”

Mike wasn’t just about the sale—he always cared about the people behind the purchase, and that’s what made him a true leader in his field.

A Leader, Mentor, and Friend

Mike’s leadership didn’t go unnoticed by those who worked closest to him.

"Mike Pollard’s retirement was a sad day for the PMR family, the industry, and for me personally," said Mike Hensley, Principal at PMR. "He was our first ITW hire, and he led the PMR effort all the way. His work ethic, determination, skill, and willingness to share cannot be replaced. We can all learn from his example and be a better salesperson and a better man."

Hensley adds, "Mike will now have the time he deserves to serve his other passions that include Ohio State, fishing, and most importantly, his family! Go Bucks!"

Eric Thornton, another long-time colleague, fondly recalled the early days, "I still remember the introduction from Mr. George Romberg at Food Service Equipment in Gainesville, GA. I want to thank (Mike) for all the Hobart knowledge, industry wisdom, and, most of all, your friendship you have shared over the years. I know you will enjoy your retirement, but I do look forward to hanging out and catching some more grouper. See you soon, Pollard! Go Dawgs!!"

These heartfelt reflections are just a glimpse into Mike Pollard's lasting influence on the people around him. Whether offering industry insights, providing personal support, or just being a great friend, Mike Pollard left a legacy that stretches far beyond his sales numbers.

The Impact of Relationships in Business

Justin Dankovich of ITW sums up Mike’s influence perfectly:

"I had the pleasure of working with and learning from one of the best in the industry. (Mike) did not just care for his customers; he built long-lasting relationships. From his dealer partners to the end users, he would go above and beyond to support the ITW brands. He is an industry legend, and I’m a better sales rep because of his guidance and support over the years."

Mike’s relationships weren’t just professional—they were personal. He didn’t just build a network; he cultivated friendships that will last far into his retirement. It’s no wonder so many people feel a deep sense of gratitude for having had the chance to work alongside him.

What’s Next for Mike?

So what’s next for a man who has given so much to the foodservice industry? Well, Mike’s plans for retirement sound pretty amazing: "Catch as many live music events, Ohio State Buckeye games, and rainbow trout as possible!"

That’s right—after years of dedicated service, Mike is looking forward to spending time doing the things he loves most.

Reflecting on his time in the industry, Mike shared one of his favorite memories: “Being stationed in the Olympic Village for the entirety of the 1996 Olympic Games in Atlanta to monitor the Hobart and ITW Equipment . . . little did they know I had zero repair skills (which were) the main reason(s) they insisted I be onsite!”

His good humor and humility are yet another reason we all love Mike.

From all of us at PMR and everyone whose lives you’ve touched throughout your career, thank you, Mike, for everything. Here’s to a well-deserved retirement filled with Buckeye victories, peaceful fishing trips, and unforgettable concerts.